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* Remote and difficult service are NOT eligible for free shipping. Orders for these locations will cost the actual price of shipment and may need extradelivery days. Customers who order from these locations will be called and informed of the cost of the actual shipment, and charged for these costs, by our customer service by either phone or email. Even if your order is displayed as qualifying for free shipping at check out, these costs can be added to your order if they are supposed to be shipped to a remote or difficult service area. Please refer to the online Canada Post form to check if your area is considered to be a remote and difficult location at: https://www.canadapost.ca/tools/pg/prices/RCRZ-e-AIR.pdf
We offfer USA delivery service for our great products. All shipping costs associated with customers’ orders that are not eligible for free shipping or for our flat rate policy are determined by Canada Post's server in real time. Occasionally, the shipping fee may be higher than the online order system’s calculation. If that is the case, we will contact you before charging the additional shipping costs. International customers are responsible for duty taxes and for clearing customs.
Orders are processed 1-7 business days before they are shipped out. Delivery time will take 2- 5 business days depending on your location in Canada. USA orders will take 7-30 days depending the locations on your country.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.